Quality health care services delivery

Quality health care services delivery

What We Do

Quality Health Care Services Delivery

SHU supports schemes to accredit and contract quality Health Care Providers (HCPs), lobbies contracted HCPs to establish Client Relations Desks, and supports quarterly feedback meetings. At national level, SHU advocates for increased health budget allocation to improve public facility service delivery.

Accreditation & Contracting

Accrediting facilities and facilitating formal service contracts between schemes and health care providers.

Advocacy for Health Budgets

Engaging policy makers to increase national health budget allocation and improve public facility services.

What We Do Under This Program

1

Contracting Health Care Providers

We accredit facilities, prepare contracts, facilitate negotiations and monitor implementation.

2

Quality Improvement & Advocacy

We train HCP staff, establish client relations desks, and advocate for CHI scheme representation.

Scheme leaders signing an MOU to operationalize portability of services for members across all regions.

Scheme leaders signing an MOU to operationalize portability of services for members across all regions.

Mr. Fredrick Makaire, SHU Executive Director, addressing participants at the joint partners meeting, Pope Paul Memorial Hotel.

Mr. Fredrick Makaire, SHU Executive Director, addressing participants at the joint partners meeting, Pope Paul Memorial Hotel.

What We do under this program

What we do to support both the accredited Health Care Providers and the CHI schemes to sign service contracts

  1. We accredit healthcare facilities and provide the list to the schemes for possible contracting
  2. We support schemes to prepare service contracts.
  3. We prepare healthcare providers and scheme members separately to enter into formal contracts.
  4. We facilitate negotiations and witness the signing of service contracts.
  5. We monitor the implementation of service contracts by both parties and cause action for improvement.
  6. We support schemes to hold quarterly feedback meetings with management of the contracted Health Care Providers.
  7. We organize annual feedback meetings between health care providers, scheme members and scheme leaders to share experiences on how to improve the quality of services.

What we do to improve the quality of healthcare services.

  1. We train healthcare provider staff in patient-centered care, patient rights and responsibilities, procedures of coverage and functioning of the CHI scheme.
  2. We lobby and support contracted healthcare providers to establish and institutionalize client relations desks in addition to training the recruited staff aiming at improving reception services and addressing clients’ concerns.
  3. We advocate for the representation of CHI scheme members on health facility management committees share feedback from both parties.
  4. We support schemes to operationalize a referral system among the contracted health care providers within and across the regions where the schemes exist to promote portability of services and enable members access quality services.
  5. We empower communities to participate in advocacy for increased budget allocation to the health sector.

What we do to advocate for the increase in the national health budget

  1. We organize Annual National Community Health Financing conferences aimed at advocating for fast tracking the implementation of the National Health Insurance Scheme as an alternative health financing mechanism to supplement the little funds allocated to the health sector.
  2. We participate in activities of Civil Society Actors aimed at influencing policy makers to allocate more financial and other resources to the health sector.
  3. We engage policy makers on health sector budget allocation through sharing evidence-based information on gaps in health services delivery.

Below is a list of Health Care Providers contracted by SHU CHI schemes

HEALTH-CARE-PROVIDERS CONTRACTED BY SHU’s COMMUNITY HEALTH INSURANCE SCHEMESDownload